Privacy Policy

1. Introduction

Welcome to XAM ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional assessment platform and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our platform, including assessment creators, participants, and administrators.

2. Information We Collect

Personal Information

• Name and contact information (email, phone number)
• Organization and workspace details
• Account credentials and authentication data
• Payment information (processed securely by third-party providers)

Assessment Data

• Assessment content, questions, and responses
• Performance data and analytics
• Session activities and proctoring data
• Device and browser information during assessments

Technical Information

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and feature interactions
• Log files and error reports

3. How We Use Your Information

• Service Provision: To provide, maintain, and improve our assessment platform
• Account Management: To manage your account and provide customer support
• Security: To ensure platform security and prevent fraud or abuse
• Analytics: To generate insights and improve user experience
• Communication: To send service-related notifications and updates
• Compliance: To comply with legal obligations and industry standards

4. AI and Proctoring

Our AI-powered proctoring system processes video, audio, and behavioral data during assessments to ensure integrity. This data is:

• Processed in real-time for security purposes
• Not stored permanently unless flagged for review
• Used only for assessment integrity and anti-cheating measures
• Subject to participant consent before assessment begins

5. Information Sharing

We do not sell your personal information. We may share information in these limited circumstances:

• With Assessment Creators: Participant responses and performance data
• Service Providers: Trusted third parties who assist in service delivery
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with merger, acquisition, or sale

6. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for sensitive data
• Regular security audits and penetration testing
• SOC 2 Type II and GDPR compliance
• Secure data centers with 99.9% uptime guarantee
• Access controls and employee security training

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain types of data processing
• Restriction: Request limitation of data processing

To exercise these rights, contact us at legal@xam.to

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Maintain assessment records as required by educational institutions

Assessment data is typically retained for 7 years unless specifically requested for deletion by the assessment creator.

9. International Data Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses and adequacy decisions.

10. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: